Refund Policy

All sales are final.

Due to the nature of our products, Raphajo does not offer refunds, returns, or exchanges once an order has been processed or delivered.

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We encourage customers to carefully review product descriptions, ingredients, and usage information before completing their purchase. If you have any questions prior to ordering, please contact us — we are happy to assist.

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Exceptions

Refunds or replacements may only be considered in the following cases:

• The product was damaged during shipping

• The incorrect item was received

In such cases, customers must notify us within 48 hours of delivery and provide clear photographic evidence. Approved claims will result in a replacement or store credit, at Raphajo’s discretion. No monetary refunds will be issued.

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Additional 

• Shipping delays caused by carriers are not grounds for a refund.

• Taste preference or personal expectations do not qualify for refunds.

• Opened or used products are not eligible for any claims.